Workspace FAQ
14 answers about your Axos workspace
Everything about the Axos workspace itself — notes, tasks, calendar, sync, backup, billing. For sign-in questions see the Login FAQ.
Where is my workspace hosted?
On our European sync backbone spread across four regions: Frankfurt (eu-central-1), Paris (eu-west-3), Amsterdam (eu-west-1) and Warsaw (eu-central-2). Workspaces are provisioned in the region closest to the workspace email domain by default; a specific region can be pinned on the Business plan.
How fast is sync?
Under 200 milliseconds round-trip to the nearest region on the priority sync rail (Solo, Team, Business plans). The Free plan uses a shared rail with a 400-millisecond target.
How often is my workspace backed up?
Continuously replicated to two additional availability zones within its home region. Point-in-time snapshots are taken every hour and retained 30 days. Workspaces on Business also receive nightly cross-region snapshots retained 90 days.
Which integrations are available?
Google (Calendar, Drive import), Slack (task notifications), Zapier (5 000+ apps), Notion import, Todoist import, GitHub (issue-to-task), Linear (issue-to-task), CalDAV read-only. Full catalogue on /integrations.
How is billing handled?
Monthly or yearly in euros. Payment methods: SEPA direct debit, Visa, Mastercard, American Express, iDEAL, Bancontact, SOFORT. VAT is charged per your billing country; a reverse-charge invoice is issued for B2B customers with a valid EU VAT ID.
Can I cancel any time?
Yes, from /account. Monthly plans stop at the end of the current billing period; yearly plans are pro-rated and the unused portion is refunded within seven working days to the original payment method.
What happens to my data if I cancel?
The workspace switches to the Free plan. Every note, task and calendar event is preserved. Only the paid features are removed. If you also want the data erased, use /workspace-deletion.
Can I export my data?
Yes. From /account, request a full workspace export. A ZIP archive with Markdown notes, JSON tasks and iCal calendar is emailed within one hour. Uses the workspace API under the hood.
Does Axos read my notes?
No. Notes are encrypted at rest with per-workspace keys and never scanned for advertising, model training or product analytics. Aggregate operational metrics (workspace size, edit frequency) are read from encrypted counters, not content.
Can I add more seats to a Team plan?
Yes. The Team plan starts at 5 seats. Additional seats are billed at €6.90/seat/month (or €69/seat/year on the yearly plan). Add and remove seats from /account → Seats.
How do workspace API tokens work?
Generate a token on /api-tokens with a granular scope (notes:read, notes:write, tasks:read, etc.). Use the token as a bearer in the Authorization header. Tokens are revocable and can be rotated at will.
Do you offer an on-premise or self-hosted option?
No. Axos is a cloud workspace by design — the browser-first, no-install experience is the entire product. Self-hosting is on the anti-roadmap.
Which languages does the workspace UI support?
24 languages including English, German, French, Italian, Spanish, Portuguese, Dutch, Polish, Czech, Swedish, Danish, Norwegian, Finnish, Estonian, Latvian, Lithuanian, Slovenian, Slovak, Hungarian, Romanian, Bulgarian, Greek, Turkish, and Ukrainian.
Is Axos SOC 2 compliant?
Yes, SOC 2 Type II. The current report is dated Q1 2026 and is available under NDA on request from your Axos account manager or from support@axoshub.org.